Warranty & Return policy

Welltiss offers a 1-year warranty against defects in materials and workmanship under normal use. This warranty becomes effective only from the date of purchase either directly from Welltiss or its authorized reseller with proof of purchase (e.g., sales receipt) displaying the date of product purchase. Under this warranty, Welltiss will, in its sole discretion, repair or replace parts with new parts or serviceable used parts that are functionally equivalent. A repaired or replacement product carries the original warranty balance or 90 days, whichever is longer.

When a returned product (or its part) is replaced under this warranty, the returned product (or its part) becomes the property of Welltiss and will not be shipped back to you.

This warranty does not cover: (a) any product not purchased directly from welltiss or its authorized reseller; or (b) any issue resulting from: 1. Accident, misuse, neglect, abuse, electrostatic discharge, abnormal environment, natural disaster, or failure and/or inability to follow the written instructions provided in Welltiss’s instruction guides; 2. The use of parts or products not manufactured or sold by Welltiss; 3. Modification of the product; or 4. Service, alteration or repair by anyone other than Welltiss.

This warranty does not cover (a) normal wear and tear; (b) any product returned with physical damage or alteration (e.g., water damage, missing or damaged parts); or (c) any product returned in any type of shipping envelope or soft packaging material.

Except for the limited warranty stated above, to the maximum extent permitted by law, no other representations and warranties—whether express, implied, statutory or otherwise, including but not limited to any warranty of merchantability, fitness for a particular purpose, title, non-infringement or satisfactory quality, or any warranty based on a course of dealing, course of performance or usage of trade—are made by or on behalf of Welltiss or by operation of law with respect to the products, hardware, software, documentation, installation, use, operation, replacement or repair.

To the maximum extent permitted by law, welltiss will not be liable for any incidental, special, indirect, consequential damages, loss of business, loss of, or damage to, data or software, loss of profit, loss of use, loss of goodwill or business interruption, regardless of the cause of action. To the maximum extent permitted by law, Welltiss’s total liability will not, regardless of whether a claim is based on contract, tort, strict liability, or otherwise, exceed the purchase price you paid for the product-at-issue. The foregoing limitations shall apply regardless of whether Welltiss has been advised of the possibility of such damages and regardless of whether any remedy fails of its essential purpose.

For products purchased directly from well-tiss.com please fill out the Request RMA (Return Merchandise Authorisation) form, within 30 calendar days of the receipt of the original purchased product. Welltiss may exchange it or offer you a refund based on your original method of payment. If Welltiss exchanges the product, Welltiss will send you an exchanged product but will not return the product received from you. In case of refund, Welltiss will refund the cost of the product only, shipping charges will not be refunded and a reasonable restocking fee of $10 for items returned in original condition under normal wear and tear, higher for returns that are late or missing parts will apply. The product must be returned to the Welltiss warehouse within 14 calendar days of the issuance of the RMA. All products must be in their original, visibly unused condition and packed in the original, unmarked packaging including any accessories, manuals, and documentation that shipped with the product with the RMA number clearly marked on the outside of the box.

Welltiss does not permit any exchange of or offer refunds for Physically damaged, missing parts, altered or visibly used products.

Charges for shipping products to Welltiss are your responsibility. Welltiss is not responsible for any lost or damaged shipment to or from Welltiss. For shipments TO and FROM Welltiss, you are responsible for any expedited shipping charges, any duties and customs charges, any freight insurance, and any shipping charges.